Get in Touch With Us
This page explains how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what falls outside what an independent comparison site can do. If your question is about a payout you are waiting on, read the section on casino disputes first — that one needs to go to the operator, not to us.
We research and publish guides on high-payout casinos not on GamStop for adults in Great Britain. We do not operate a casino, hold player funds, process withdrawals or run customer accounts. Everything below is written with that boundary in mind.
How to email the editorial team
Email is the only channel we run. Messages go to [email protected] and are read by a person, not an autoresponder. We aim to reply within two working days; corrections are prioritised over general correspondence.
To get a useful answer first time, include the name of the casino or the page you are asking about, the date you read it, and — if it concerns terms — the exact wording you saw. Screenshots of bonus terms and cashier pages help enormously, because operator terms change without notice and the version you saw may no longer be live.
Please do not send us account numbers, passwords, card details, copies of identity documents or bank statements. We have no way to act on them and no reason to hold them.
What we can and cannot help with
| Your enquiry | Who handles it |
|---|---|
| A factual error, stale bonus figure or dead link on one of our pages | Us — send the page and the detail |
| Suggesting a casino, payment method or topic we should research | Us — tell us why it matters to UK readers |
| A delayed withdrawal, frozen balance or closed account | The casino's support team, then its complaints procedure or ADR body |
| Bonus funds forfeited for breaching max bet or wagering rules | The casino — we can explain how the rule usually works, not overturn it |
| Identity verification (KYC) or source-of-funds requests | The casino's verification department |
| Self-exclusion across licensed GB sites | GAMSTOP directly, at gamstop.co.uk |
| Support with gambling harm | GamCare, the National Gambling Helpline on 0808 8020 133 |
| Commercial, advertising or affiliate enquiries | Us — mark the subject line clearly |
How we are funded, plainly
Some links on this site are commercial. If you open an account through one, we may be paid a commission by the operator. You pay nothing extra, and that payment does not buy a position in our tables. Rankings come from our own research into payout terms, withdrawal limits, wagering requirements, game range and how clearly an operator publishes its rules. If you think a listing reads as though it were paid for, say so in your email and quote the sentence — that is exactly the kind of message we want.
We will also say what we cannot say: no casino is completely safe, no withdrawal is guaranteed, and gambling is not a way to make money or fix a financial problem. If any page on this site reads otherwise, that is a fault in our writing and we will correct it.
Reporting a problem with a casino we list
Reader reports genuinely shape what we publish. Patterns matter more than single incidents, so if several people tell us the same operator is stalling payouts or reinterpreting its own bonus terms, we re-check the site and update or remove the listing. Here is the order we suggest:
- Contact the casino's live chat or support email and ask for a written reason in the message thread, not over the phone.
- Escalate through the operator's published complaints procedure. Overseas-licensed sites usually list a complaints address and, in many cases, an alternative dispute resolution service or the licensing authority itself.
- If the casino holds a Curaçao or other non-GB licence, take the complaint to that regulator. The UK Gambling Commission cannot intervene, because a site outside its remit is not one it has authorised to serve British customers.
- Send us a summary once you have tried the above — dates, amounts in pounds where relevant, and what the operator said.
We cannot recover funds, force a payout or act as an arbitrator. What we can do is verify the terms, publish what we find and adjust our ranking.
Questions about the casinos in our top list
Most enquiries concern the offers shown on this site. The three below draw the most questions, so here is the short version of each — the fuller breakdowns sit on our guide to the best non GamStop casinos.
Betmica — the biggest headline number, and the longest small print
Betmica tops our list on an editorial rating of 10.0, largely because its cashier is clear about GBP handling and its bonus terms are published in full rather than buried. The headline is a welcome offer of 570% up to £5,700 plus 270 free spins, and that figure is normally spread across several deposits rather than granted on the first — check the qualifying minimum deposit, the wagering multiple, the maximum bet allowed while a bonus is active and the expiry window before you opt in. The limitation is straightforward: a bonus this large carries a wagering obligation to match, and a cashout cap can mean the advertised ceiling is nowhere near what you could actually withdraw. Readers chasing fast, clean payouts often do better declining it.
Kikibet — a slots-weighted package for patient players
Kikibet earns its 9.9 on breadth of slot supply and a reasonably transparent withdrawal schedule. Its offer is 350% up to 5,555 £ with 300 free spins, and the spins typically land in daily tranches on named games rather than all at once. Free-spin winnings usually convert to bonus funds with their own wagering, so treat them as a trial rather than a payout. The drawback: table games and live dealer play generally contribute little or nothing to wagering, so if roulette or blackjack is your main game, the package is close to worthless to you.
Betninja — smaller headline, simpler conditions
Betninja is on the list at 9.9 precisely because it does not chase the biggest number. The offer is a £1,000 bonus and 100 free spins for new players, quoted in pounds, which removes the currency conversion question that trips up readers at euro-denominated sites. A lower ceiling usually means a lower wagering burden in absolute terms and a quicker route to a withdrawable balance. The limitation is range: a smaller package means less room for high-volatility play, and the free spins are restricted to selected titles. Verify the minimum qualifying deposit and the maximum bet rule before your first stake either way.
WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin also appear in our tables. Several quote in euros or dollars — WinnerIsland up to €1,000 with 100 free spins, Smash Casino 600% up to €10,000, Rivo 1000% up to €10,000 with 25% cashback, CoinPoker 150% up to $2,000 — so ask us if you want the currency conversion implications explained for a GBP debit card.
Money questions we get asked most
Reading our pages costs nothing. Everything beyond that involves your own money at an operator, and the terms are theirs, not ours. The recurring questions:
- Minimum deposits — these vary by site and by method, and a bonus usually has its own higher qualifying threshold than the cashier minimum.
- Debit cards and bank transfers — Visa and Mastercard debit are the common route for British customers; credit cards are prohibited for gambling in Great Britain. Bank transfer is slower but often carries the highest limits.
- E-wallets and PayPal — availability differs site by site, and PayPal is far from universal at offshore operators. Check the cashier before depositing rather than assuming.
- Cryptocurrency — accepted at some sites, including CoinPoker's poker-led model. Values move, and conversion to and from pounds is where the cost hides.
- Fees and conversion — a euro-denominated account funded from a GBP card can attract a conversion charge from your bank as well as the operator. Ask both.
- Withdrawal timings and limits — e-wallets are typically quickest, cards and transfers slower. Weekly or monthly caps are common, and they matter far more than headline bonus size if you win.
- KYC and source of funds — expect identity checks before a first payout, and possible source-of-funds requests on larger amounts. Completing verification early avoids the most common cause of a delayed withdrawal.
We publish what operators state and flag where we could not verify something. If a figure on our site does not match what you see in the cashier, email us — the operator's live terms win, and we will update.
What these sites actually offer
Enquiries often start with "do they have…". Broadly, the operators we cover run slots as the core product, including progressive jackpot titles, alongside live dealer rooms with blackjack, roulette and baccarat dealt in real time, plus RNG table games. Return to player and volatility differ by title; RTP is a long-run theoretical figure, not a promise about your session. Mobile play is browser-based at most of these sites. Software providers vary, and the provider mix is a fair proxy for how established a casino is — ask us if you want to know which studios a listed site carries.
Sportsbooks running alongside the casino
Several of the brands here operate a sportsbook next to the casino, usually on a shared wallet, so one balance covers both. That side brings pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets carrying minimum qualifying odds — commonly something like 1.80 in decimal terms, though the exact figure is set by each operator. Casino bonus funds generally cannot be spent on sports, and sports free bets rarely release the stake back with the winnings. If your question is about a betting offer rather than a casino one, say so in your email, because the rules are entirely separate.
Eligibility, licensing and what that means for you
You must be 18 or over to gamble, and the sites we cover set their own age and territory rules. The operators discussed here are licensed outside Great Britain — Curaçao licences are the most common — which means they are not authorised by the UK Gambling Commission. Accepting British customers is not the same as being authorised to serve them, and the practical consequence is real: GB consumer protections, UKGC complaints routes and GAMSTOP self-exclusion do not apply. Deposit limits, loss limits and account closure tools depend entirely on what the individual operator provides.
GAMSTOP is the free scheme that excludes you from UKGC-licensed sites for six months, one year or five years, and it covers Great Britain rather than the whole of the UK. If you are registered with it, the honest advice is not to seek a way around it. Blocking software such as Gamban or BetBlocker, bank gambling blocks and a conversation with GamCare on 0808 8020 133 are more useful than any list we publish.
Before you write to us
A short checklist that saves a round of emails: name the page, name the casino, quote the exact term you are querying, give the date you saw it, and state what outcome you are after — a correction, an explanation or a listing review. If you are reporting a payout problem, tell us which steps with the operator you have already taken.
Facts on this page were last checked on 23 September 2026. Offers and terms change frequently, so treat operator pages as the authority and tell us when we have fallen behind. If you would rather browse before writing, our payout-focused casino comparison covers withdrawal limits and wagering in more depth. Either way, we read everything that arrives.